Travelog World 1.10 Charts and Graphs Patch. 17th of August 2006

Purpose

This patch is for Travelog World v1.10 initial Australian release only. This patch will not benefit previous versions of Travelog World (1.09 and earlier) and it will only solve the following issue: Some reports produced in Travelog World normally include a chart or graph. For example, The reports in Corporate Reporting whose descriptive names begin with "Graphical". However, when produced in Travelog World 1.10 initial release, the charts are missing even though there is information to display and the rest of the report prints (or previews) correctly. Once you have applied this patch, the charts should be displayed correctly. However, note that if there is no data for the ranges of corporates and dates which you specify, no chart will be produced in any case. This is expected.

The download and installation procedure is different to the usual Travelog World Web Updates. Instructions are immediately below. Technical details of the patch, and some questions and answers are given below the instructions.

Download

The procedure for downloading a file using a web browser varies between browsers (MS Internet Explorer, Firefox, Opera). You will need to know how yours is set up and how to download a file using it. click here (or right-click the link and choose Save As) to download the patch installer, twpatch-AU-1.10.exe (~725kB). We recommend that you download the file to a location which is accessible to all Travelog workstations, for example J:\Install. Then you need only download it once for your site, and that will ease the load on the internet. The following instructions assume that you have downloaded the patch to J:\Install, or have downloaded it to your computer and then copied it to that location.

Installation

You need to install the patch on each computer which has Travelog World installed. It should only need to be installed once on a Terminal Services machine, no matter how many users the server has. Assuming you downloaded the patch to J:\Install, do the following to install the patch:

  1. Ensure that you are signed in to Windows as Administrator if your operating system is Windows NT, 2000, XP or 2003.
  2. Find and run the patch, twpatch-AU-1.10.exe. For example:
    • Double click My Computer on your desktop (or, if My Computer is not on your desktop, it is probably on your Start menu)
    • Double click the J: drive, which may be called something like "twdata on fileserver (J:)"
    • Double click the Install folder
    • Double click the file twpatch-AU-1.10.exe to run it
  3. The patch installer is a typical windows-style installation Wizard. Click Next until you get to the end, then click Finish.
  4. On Windows 95/98/ME you may need to restart after the patch has been applied. On Windows NT/2000/XP/2003, you should not need to restart.

Uninstallation

The patch can be uninstalled using Add/Remove programs. However, the changes to the system path are not automatically undone and the files are only removed if no other program has indicated that it needs them.

Technical Details

This patch has been tested on Windows 2000 (SP4), Windows XP (SP2) and Windows 98SE and should also work correctly on Windows 95, Windows NT4 and Windows Server 2003. It has not been tested in a Terminal Services environment but it should work and we will support this patch in that environment. As with any installation in Windows NT4/2000/XP/2003, we strongly recommend that you sign in to Windows as Administrator when you do the installation, or use runas to run the installation as Administrator. No 64-bit native version is available.

This patch makes the following changes:

  1. The files PG32CONV.DLL and SSCSDK80.DLL are copied to [Program Files]\Seagate Software\Shared
  2. [Program Files]\Seagate Software\Shared is added to your system path. On Windows 95/98 it does this by adding a "SET PATH=" line to the end of autoexec.bat. On Windows NT/2000/XP/2003 it does this by altering the registry key SYSTEM\CurrentControlSet\Control\Session Manager\Environment, value Path.
where [Program Files] is your system's default program files path, usually C:\Program Files. In Windows NT/2000/XP/2003 events are recorded in the application event log regarding the change to the system path. A new item is added to the list in Add/Remove Programs, called "Travelog World 1.10 Patch 20060816"

Questions Answered

Do I need to install this on every Travelog workstation? If you will never produce reports which include charts on a particular workstation, it is not necessary to install the patch on that workstation. However, it will do no harm to install the patch, and if, in the future, someone does decide to produce one of those reports, it will work the first time instead of causing consternation.

Can I install this patch manually on some computers? Yes, if you prefer. Download and install the patch on one computer, then copy the two files mentioned above (in Program Files\Seagate Software\Shared) from that computer to any others. Then, change the system path to include that directory. Support for manual installation will only be provided to technicians however.

Why do I have to be signed in to Windows as Administrator (in NT)? Because the patch attempts to make changes to your system registry. This is likely to be impossible, due to lack of permissions on the registry, unless you are signed in as Administrator or have run the patch installer as Administrator.

Will this patch work on Linux? I'm not sure but definitely not natively. It's not strictly supported on Linux in, e.g. Wine, the Windows Emulator, since Travelog as a whole is not supported in that environment. However, the tech (ben@imacs.co.nz) will be very interested to hear if Travelog and this patch do actually work under Linux, or any free OS for that matter, and will try to give limited help.

I have done the installation, but charts are still not working. What should I check?

  • Make sure there is data to report on. For example, in corporate reports choose Display instead of Print, and keep the same criteria (corporate accounts and transaction dates). If there is no data, the chart will not be displayed even if the patch was correctly applied
  • Check that the two files SSCSDK80.DLL and PG32CONV.DLL are present in C:\Program Files\Seagate Software\Shared
  • Check that your system path now includes the directory C:\Program Files\Seagate Software\Shared. You can do this by opening a command prompt (or MS-DOS prompt in Win95/98/ME) and typing 'PATH' and hitting enter.

If you have any other questions about this patch, please address them to the helpdesk in the first instance.